Frequently Asked Questions

Memory Collect is an intuitive website, but if you have specific questions, please reference "Frequently Asked Questions" below. If you don't find what you're looking for, please email support@memorycollect.com.

A custom Memory Collect site offers a simple way to:

  1. Celebrate someone marking a significant life event, or "just because."
  2. Memorialize someone who has passed away.
  3. Gather a group's collective memories.

Each memory site includes questions chosen by the host, where participants can share their written personal experiences, thoughts, and feelings about the honoree or group. Each site also allows participants to upload their own pictures and videos.

Unlike traditional social media, which tends to be centered around "me, me, me," Memory Collect is all about "we, they, them." It's not just another social platform, but rather a heartfelt experience—a place where collective memories meet. And with Memory Collect, this isn't just a gift; it's the easiest gift you'll ever give, the best group gift, and the gift that grows over time, outlasting the celebration itself.

  1. Access to the internet (computer, tablet, or smartphone)
  2. A person or group to celebrate
  3. One high-res photo or image (preferably horizontal) for the homepage
  4. 4. A list of email addresses, cell phone numbers, and/or social feed to invite friends/family to participate

Creating a dedicated Memory Collect site is EASY—just follow these three steps:

Step 1: Create:

  • Enter the first/last name of the person or group being celebrated.
  • Select the life event by clicking on the relevant icon.
  • Choose your website template and customize your homepage with text and a large photo. Horizontal photos work best, and supported file types are .gif, .jpeg, .jpg, and .png (10 MB limit).
  • Pick a color scheme. Choose from our designer-made templates or further personalize with different fonts and colors. Click "Reset Theme" to revert to the original.
  • Choose up to seven pre-set questions from the dropdown list, or create your own custom questions for participants to answer.
  • A unique custom URL will be auto-assigned.
  • Define site settings: With your one-time setup fee of $20 and only $9 per month, you get up to 100 participants, around 100 photos (maximum of 10 MB each), and over 10 videos (maximum of 70 MB each).
  • Privacy settings: By default, all sites are viewable once a contributor saves their submission. If you wish to restrict access and reveal the finished site only to the honoree or all contributors at once, toggle the orange switch next to "Keep Site Hidden" to the on position.
  • Optional: Link a charitable donation or gift registry for an added personal touch.
  • Save and Preview: After clicking "SAVE SITE & ADD MY STORY," preview your site.
  • New users will be prompted to sign up before viewing the preview.
  • Existing users will go directly to the preview.
  • Edit as needed, add your intro message, upload memories, photos, and videos, and then click the "SAVE MEMORIES/SITE" button. (Note: DO NOT CLICK the browser back button. Information saves only when you click "SAVE MEMORIES/SITE" at the bottom of the page. Once you've created an account, you'll be able to adjust your site settings, change your template, and/or revise questions in the MY SITES dashboard.)

Step 2: Collect: Activate your subscription and begin inviting people to share their amazing tales. To securely process your payment, we use Stripe, a trusted online payment platform that allows you to pay conveniently with your credit card or debit card. Once purchased, invite participants through email or link-sharing.

Step 3: Share: Once you've gathered all the memories, share the finished site via email, social media, or order a printed book for a keepsake that will outlast the party.

  1. Open the link: Click the website link provided to view the host's message and see the questions they'd like you to answer. If you prefer to skip a question, it won't appear in your post.
  2. Contribute: Click the "CONTRIBUTE YOUR STORY" button to begin.
  3. Create an account: Sign up to add and save your content (it's free!).
  4. Share your memories: Answer the questions and upload any personal images you'd like to include.
  5. Save your memories: When you're finished, click "SAVE MEMORIES" at the bottom of the page.
  6. Edit anytime: To make changes later, go to "My Sites" > "My Invitations" and select the "Contribute/Edit" icon next to the site name.

If you've forgotten your password, go to the login page and click "Reset Password." Enter the email you used to sign up, and you'll receive an email with reset instructions. For further assistance, contact support@memorycollect.com.

Memory Collect is $29 for the first month, then $9 per month after that for each site—paid by the host. If you cancel, your account stays active until the next billing date. Up to 100 participants can contribute at no extra charge.

Yes. We believe in "paying it forward." Active military members or individuals in financial need receive three months of complimentary service. Email support@memorycollect.com with your request, and you'll receive a response within 48 hours.

To cancel your subscription:

  1. Log into Memory Collect and click the "My Profile" icon from the top header menu.
  2. Click 'Update Your Payment Method' under membership summary and follow the prompts.

You will have access to the Memory Collect platform until the day your next monthly subscription due date. After you've cancelled your subscription, all collected memories and images will be lost. If you cancel a subscription that you started at a promotional price you will not be able to resubscribe at the discounted rate, should you decide to renew.

We're sorry to see you leave Memory Collect. May your future hold many more precious memories.

Between the date of cancellation and the day your next subscription payment due date:
  • your current membership will still be valid
  • you can continue saving photos/content/order a book
  • there will not be any refunds
After your membership expires:
  • your payment method will no longer be charged unless you resubscribe
  • you will not be able to view/download any items or content from sites
  • you will not be able to create new sites
  • if you resubscribe, you will be charged a new membership price (whatever the latest is at the time)

Yes and no. By default, all sites become fully viewable once someone saves their contribution. To restrict access and reveal the finished site only to the honoree and/or all contributors at once, turn on the "Keep Site Hidden" feature. This setting ensures that the site isn’t visible to anyone with the link or in search engine results. Once the site is launched, it's up to you (the host) to let participants know if they may share the site link.

Yes! Copy your website's unique address found under the "SHARE SITE" icon, then paste it into your chosen social platform.

Every Memory Collect site has a unique URL, like "www.memorycollect.com/name-of-your-site" (e.g., www.memorycollect.com/shelley-rapp-birthday).

No, participants contribute for free but need to set up an account to save and edit their contributions.

Memory Collect websites remain active for 30 days after sign-up, with an option to keep it active for $9/mo.

Yes, hosts have complete control over their sites, including the ability to hide or edit participants' contributions.

Yes, each photo should be under 10MB, and each video under 70MB. For larger files, consider online compression tools.

If you need help, email support@memorycollect.com.